Our Team Is Built to
Transform Mentoring
Decades of expertise, one complete platform
Behind the technology that unlocks the high impact, ‘a-ha’ moments in mentoring is a team with decades of expertise in human resources and a passion for career- and life-changing experiences.
Imagine distilling all this expertise and commitment into a single technological platform for mentoring, sponsorship and coaching. That’s what the team at MentorKey has done.
OUR
EXPERIENCE
For over 20 years, our leadership team has been delivering mentoring, sponsorship, and coaching programs. We discovered the potential for technology to enhance human interactions and support better mentoring outcomes.
MentorKey was born from insights gained from thousands of participants across diverse industries. We’ve learned how to overcome common challenges and create mentoring programs that deliver transformative experiences—consistently and at scale—across entire organisations.
MEET THE mentorkey ADVISORY BOARD
Maud Lindley
Founder, mentorkey & serendis leadership
Maud Lindley is the inspiration, founder and CEO of MentorKey. Her tireless vision to see mentoring become a primary lever to human development and organisational success is at the centre of MentorKey’s purpose and its proprietary technology.
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Maud’s vision is built on more than two decades at the highest level of organisational and leadership development. After a pioneering career in capital markets with HSBC, Société Générale, and UBS, Maud moved from financial capital to human capital, transitioning to executive coaching.
In 2004, she founded award-winning Serendis Consulting where she was responsible for transforming countless senior leaders and their teams across multiple industries. Serendis continues to thrive. And guided by her passionate belief in the power of “a-ha” moments to change the lives and careers of people and the culture of organisations at scale, together with her team, Maud and MentorKey are making mentoring a recognised and universal essential in our lives and our work.
JULIE WASHINGTON
DIRECTOR, SERENDIS LEADERSHIP
Julie joined Serendis in 2018, following a 20 year career in Human Resources roles within a number of Financial Services organisations including Barclays Bank, ABN AMRO, Royal Bank of Scotland and Commonwealth Bank of Australia.
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Julie has extensive international experience in Business Partnering, Learning and Development and most recently was interim General Manager of Leadership at CBA. She has exceptional relationship building skills and a keen interest in individual and organisational behaviour and all things positive psychology related, especially building resilience and wellbeing.
Julie holds a Masters degree in Organisational Coaching from University of Sydney and is accredited in a number of personality and psychometric tools.
MALCOLM THOMPSON
PRINCIPAL CONSULTANT, SERENDIS leadership
Malcolm brings to MentorKey, extensive leadership and team management experience gained from 25 years working in International Banking and Finance. Malcolm’s most recent role was as Head of the Global Banks and Diversified Financials business for National Australia Bank.
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Prior to NAB Malcolm worked in Financial Markets for Macquarie Bank, Bankers Trust and Credit Suisse in New York USA, Sydney and Melbourne and in Corporate Treasury for BICC/Balfour Beatty in London.
Malcolm is passionate about developing both individuals and teams to realise their full potential in the workplace. He does this through providing the understanding,
insight, inspiration and support required to enable people to perform at their best. He is a strong believer in the benefits of diversity to enhance performance in organisations.
Malcolm holds an Executive MBA, a Bachelor of Economics (Honours) and is a graduate member of the Australian Institute of Company Directors.
alex richardson
advisory board member mentorkey
Alex Richardson integrates best‑practice mentoring principles with technology to expand mentoring’s impact globally. With over 12 years of experience in mentoring, coaching, and executive leadership, Alex champions the transformative power of mentoring.
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Alex’s work has been instrumental in guiding the development of several mentoring initiatives which have positively impacted mentors, mentees and organisations worldwide.
As a recently appointed board member of the International Mentoring Association, Alex continues to champion innovative, research‑backed mentoring frameworks that empower individuals and organisations alike.
MEET THE MENTORKEY LEADERSHIP TEAM
Maud Lindley
mentorkey founder
Maud Lindley is the inspiration, founder and CEO of MentorKey. Her tireless vision to see mentoring become a primary lever to human development and organisational success is at the centre of MentorKey’s purpose and its proprietary technology.
Read more
Maud’s vision is built on more than two decades at the highest level of organisational and leadership development. After a pioneering career in capital markets with HSBC, Société Générale, and UBS, Maud moved from financial capital to human capital, transitioning to executive coaching.
In 2004, she founded award-winning Serendis Consulting where she was responsible for transforming countless senior leaders and their teams across multiple industries. Serendis continues to thrive. And guided by her passionate belief in the power of “a-ha” moments to change the lives and careers of people and the culture of organisations at scale, together with her team, Maud and MentorKey are making mentoring a recognised and universal essential in our lives and our work.
Lauren Einfeld
Head of Customer Success
With a background in Commerce and Human Resources from UNSW, Lauren built her expertise at Allens and Clayton Utz before joining Serendis in 2016 where she distinguished herself for her ability to make human and commercial relationships thrive.
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At MentorKey, she guides clients in aligning people strategies with business goals, helping them achieve cultural outcomes through effective platform use.
Kezia Nugraha
Head of Product
Kezia began her career with Serendis, playing a key role in developing mentoring programs and joining the MentorKey team full-time in 2022 where she has driven our focus on Transformative Collaboration.
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As Head of Product, she oversees product strategy to ensure MentorKey delivers scalable digital solutions for positive work cultures.
JAMES JOFFE
HEAD OF DEVELOPMENT
James Joffe transitioned from medicine where he was a surgical resident to technology, bringing emotional intelligence and a keen desire to improve human experience into his work as a developer.
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After roles at 4mation Technologies and Riptide, he joined MentorKey in 2022, focusing on user-centered design that reflects both employee and leadership aspirations.
BREE KLODA-PAVITT
HEAD OF MARKETING
Bree leads the strategic marketing function across both MentorKey and Serendis Leadership. With over two decades of experience in B2B marketing, her career spans enterprise, government and professional services audiences.
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Bree has a particular passion for scaling mission-led brands—combining creativity with data to shape marketing programs that spark connection and deliver results.
Bree’s approach is grounded in a belief that authentic leadership, inclusive cultures, and purposeful communication are key to transforming workplace conversations. She is a multi-award-winning marketer, a passionate advocate for inclusion in leadership, and an active contributor to industry and community initiatives through advisory and committee roles.
What Does IMPACT Mean
Impact occurs when a mentee experiences an a-ha moment. It’s that moment of confidence, insight and drive where everything becomes clear. Whether it’s about your career, your leadership skills, your interpersonal skills, it’s a conversation moment that has triggered something for you that makes the partnership impactful, long-lasting and even life changing.
Generic guides don’t unlock these insights, as each individual’s journey is unique. MentorKey’s adaptive approach, built on the expertise and experience of our people, prepares mentors and mentees for diverse scenarios that always end in impact.
Our Podcast, Mentoring Unlocked
What will make mentoring great? What will make it falter? What makes mentoring so critical in the world of work today? Maud Lindley hosts a podcast that is on the hunt to unlock the answers.
Through honest and vulnerable conversations filled with a range of diverse guests all at the coal-face of modern leadership, the power of mentoring for mentors, mentees and organisations is explored and revealed. Drawing from the latest research to eye-opening personal stories to practical and effective strategies for building mentorship programs, Mentoring Unlocked will give you the inside scoop on all you need to know about successful mentoring. Genuine connection and real growth await in every episode of this enlightening podcast.
Our Ongoing Commitment To Research: IMRI
IMRI’s aim (the Impactful Mentoring Research Initiative) is to build a global research resource that currently doesn’t exist, a qualitative database based on thousands of mentoring stories from all around the world that can be used for driving insights, improvement and further research in human development, especially for mentoring programs.
MentorKey is a winner of the Social Impact category at the Australian Technologies Competition.
THE MENTORKEY
TIMELINE
2004
Serendis Leadership is founded in Sydney.
2010
Serendis launches its first industry-wide mentoring program for the Banking & Finance Sector (a program run annually since, with more than 100 participants each year across Australia and NZ).
2015
Serendis continues to develop new mentoring programs in various different sectors and manages up to 1,000 participants annually across all its programs.
2020
Drawing on 15 years of expertise and understanding of Australian HR needs, MentorKey is founded as a new organisation and technology platform by Serendis Leadership.
2023
- MentorKey begins participating in thought leadership industry discussions and events, exhibiting at the HR + L&D Innovation & Tech Fest, Future Of Work, and sponsoring the HR Tech Summit.
- MentorKey wins Social Impact category at the Australian Technologies Competition.
2025
MentorKey (and Serendis Leadership) certified as a Great Place to Work, by the global authority on workplace culture, employee experience.